Terms of Sales
Please read this Agreement carefully before you begin to use this Theia-Candle.com website or order any product or service.
1. Scope
These general conditions are valid for all orders made from the online store. www.Theia-Candle.com
- Théia Candle - Rue du Carré d'Amont 18A - 1893 Muraz - Switzerland
- Tel: +41 79 120 30 87
- Email: info@theia-candle.com
hereinafter the seller.
2. Offer and conclusion of contract
2.1 The presentation of the products on our website www.theia-candle.com does not constitute a binding offer but an invitation to order.
2.2 By clicking on the button [order] the customer submits a binding order for the products listed on the order page.
2.3 Immediately after receipt of the order, it is confirmed by e-mail. The sales contract comes into force only if the seller confirms the dispatch of the goods by e-mail (order or dispatch confirmation) or at the latest by the delivery of the goods.
2.4 In the event of advance payment, the purchase contract comes into force with confirmation of receipt of payment by the seller.
3. Right of revocation
3.1 The consumer is entitled to revoke the contract by returning the ordered products to the sender, within 15 days of receipt of the goods. No justification for the return of the order is necessary. The revocation must be sent to:
3.2 The use of the right of return by the customer results in a liquidation report, according to which the services received under the sales contract must be returned by and each of the parties. Return costs are the responsibility of the customer.
3.3 The purchase price is immediately refunded to the customer upon receipt of the goods.
3.4 Théia Candle reserves the right to deduct from the purchase price to be reimbursed or to invoice compensation for any damage, misuse or, in the event of an agreement, the cost of sending the goods. No deduction will be made from the purchase price to be reimbursed if the loss in value has been caused by handling necessary to ascertain the type, condition and functioning of the goods. Théia Candle may refuse reimbursement until receipt of the return of the goods or until the customer has provided proof of its return, depending on the earliest date.
4. Prices and shipping costs
4.1 The prices indicated on the product page include the legal value added tax* (VAT) and the other components of the price, they are in Swiss Francs (CHF) or Euro (€) depending on your country. * Outside Switzerland, you remain responsible for VAT and customs charges upon arrival in your country.
4.2 In addition to the prices indicated, shipping costs may be charged depending on the delivery address, quantity and type of goods. The exact amount of the shipping costs is indicated to the customer during the ordering process. No additional costs are charged for deliveries.
5. Terms of delivery
5.1 Deliveries are made in Switzerland.
5.2 Unless otherwise stated in the offer, the standard delivery time is 3-5 days.
5.3 If all the products ordered are not available, Théia Candle may make a partial delivery. In the event of partial delivery, no additional costs will be charged to the customer.
5.4 If the sending of the goods fails through the fault of the customer after three attempts, Théia Candle is entitled to withdraw from the contract. Any payments made are immediately refunded.
6. Terms of payment
6.1 Payment can be made by credit card or TWINT.
6.2 For payments by credit card or TWINT, the customer's account is debited when the order confirmation is sent by e-mail.
6.3 Set-off with unrecognized or not legitimately established claims of the customer is excluded.
6.4 The customer can only exercise a right of retention if the claims are based on the same contract.
6.5 The purchase of products, materials and services for resale is strictly prohibited. Minors under the age of 18 cannot acquire products/materials/services on the site, without the authorization of a parent or legal guardian. You certify that you are over 18 years of age.
7. Retention of title
Théia Candle remains the owner of the goods until full payment. Prior to the transfer of ownership, pledging, cessation as security, transformation or modifications are not authorized without Théia Candle 's agreement.
8. Warranty
8.1 Théia Candle offers a guarantee for the repair of defects. The seller has the option of repairing the goods delivered (repair of defects) or of delivering, in replacement of the defective goods, goods free of defects (delivery in replacement).
8.2 If the repair fails, the customer is entitled to withdraw from the contract. This does not apply to negligible defects. Any right of the customer to a price reduction is excluded.
9. Liability
Théia Candle excludes all liability for breaches of contract for slight negligence.
Violations committed by auxiliaries and sub-agents are also excluded from the responsibility of the seller.
10. Protection of personal data
Théia Candle undertakes to process and use the customer's personal data in compliance with the laws in force. You can find more information about this by reading our data protection roadmap. The latter is available on the Théia Candle website as well as by clicking on the following link data protection roadmap
11. Ownership and Restrictions on Use
Theia-Candle.com owns the site and/or offers and supplies them jointly with other companies in accordance with contractual agreements. You may not copy, reproduce, republish, upload, display, transmit or distribute materials from the Site or Offerings in any way without our prior written consent. You are also not permitted to modify any materials contained in the Site or the Offerings, or to use such materials for any other purpose. You acknowledge that you do not obtain any intellectual property rights by using the site or the offers.
We grant you a license to use the Site Content solely for the purpose of viewing the site or offerings while using the Internet. This license is limited, non-exclusive, non-transferable and non-assignable. Subject to the foregoing license, you are prohibited from making any temporary or permanent copy of the Site or the Offerings or their Content, or any other media for any purpose whatsoever. We do not transfer any title to Content to you. We retain all right, title and interest in and to all Content. You are prohibited from selling, reselling, decompiling, reverse engineering, disassembling or translating any software portion of the Site or the Offerings into human-readable form. You may not transfer portions of the Site or Offerings to any third party.
Our logo and the name of the products manufactured, marketed, sold or distributed by the Company are registered trademarks. All other trademarks, service marks, and logos used on the Site or Offerings are the property of their respective owners.
12. Final provisions
If a legal provision of these general conditions of sale should be in contradiction with the laws in force, the validity of the contract as well as the rest of its provisions are in no way affected. Instead of the non-conforming provision, the legal provisions in force apply.
We have the right to limit the availability of the Site or the Offerings to particular persons, geographic areas or jurisdictions at any time in our sole discretion.
